Homeowner HQ

Privacy Policy

Last updated November 8, 2026. Homeowner HQ is a product of MockTools (Steven Mock), Kansas City, Missouri.

The one true statement about your book: your homeowner book lives in your Homeowner HQ account. It syncs securely to your account so it follows you on any device — it is not stored only on one phone, and we don't claim otherwise. Your book is yours: it is never sold, never shared with other agents, and a lender who sponsors you sees totals only — never your homeowners' names, addresses, or details.

What we hold

Your account: your name, email, brokerage or company, metro, and role (realtor or lender) — the profile you set up in the app.

Your book: the homeowner records you load — names, addresses, home values and equity figures, and the notes and outcomes you record. You load it; it stays attached to your account.

Activity: messages you send and receive inside HQ, videos you record or paste in, sends and their delivery proof, replies and corrections homeowners send back, and taps on your public profile page.

How email works

Homeowner update emails go out under the sending agent's name through Homeowner HQ's email service, from the mail.tryhomeownerhq.com domain. Every email carries an unsubscribe link and a reply-STOP line. Opting out is automatic: the unsubscribe page records the removal the moment it is submitted, it syncs to the agent's app, and that address is never emailed again. No human step is involved.

Homeowners

If you are a homeowner receiving updates: your agent loaded your information from their own client list. Your replies and corrections go to your record in your agent's account. You can stop the emails at any time — reply STOP or use the unsubscribe link in any email — and the removal is automatic.

What we never do

We never sell personal information. We never share your book with other agents. We never give a sponsoring lender your homeowners' details. We do not load or use cold or bought lists.

On your device

The app keeps your session, drafts, and working data in your device's local storage so it opens fast and works offline. Signing out on a shared device is your call — do it.

Questions

Use the support desk inside the app, or write to MockTools, 7108 N Bristol Ave, Kansas City, MO 64119.